FAQ
Frequently Asked Questions (FAQs) for SD Loungewear:
Q - 1 Do you ship internationally?
Ans - Yes, we ship worldwide to accommodate our customers from all corners of the globe.
Q - 2 How much does shipping cost?
Ans - Shipping fees are calculated based on the total weight of your order and your delivery destination. For orders totaling $120 or more, shipping is complimentary for USA grounds only.
Q - 3 How long will it take to receive my order?
Ans - Delivery times vary depending on your location and the shipping method selected at checkout. See our shipping policy for more details. Once your order is processed and shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.
Q - 4 What payment methods do you accept?
Ans - We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.
Q - 5 Can I return or exchange my order?
Ans - Yes, we want you to be completely satisfied with your SD Loungewear purchase. If for any reason you are not happy with your order, you may return or exchange unworn, unwashed items within 30 days of receiving your order. Please refer to our Returns & Refund Policy for more details.
Q - 6 Are there any additional fees for international orders?
Ans - International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These additional charges are the responsibility of the recipient and are not included in the purchase price or shipping fees paid to SD Loungewear.
Q - 7 How do I track my order?
Ans - Once your order has been shipped, you will receive a tracking number via email. Simply click on the provided tracking link to view real-time updates on the status and whereabouts of your package.
Q - 8 Are your products eco-friendly?
Ans - Yes, sustainability is at the core of our brand values. We prioritize the use of eco-friendly materials in our loungewear designs. Additionally, we are committed to responsible manufacturing practices and minimizing our environmental impact throughout our supply chain.
Q - 9 Do you offer gift wrapping or special packaging?
Ans - Currently, we do not offer gift wrapping or special packaging services. However, our loungewear sets come beautifully packaged, making them perfect for gifting.
Q - 10. How can I contact customer service for further assistance?
If you have any questions, concerns, or need assistance with your order, our dedicated customer service team is here to help. You can reach us via email at support@sdloungewear.com or through our Contact Us page on the website. We strive to respond to all inquiries promptly and provide the best possible assistance to our valued customers.